#Open2Support Service Level Agreements

#Open2Support Service Level Agreements: Hardware Advanced Exchange, Remote Hotline Support, On-site support Options for Open Networking Switches

SKU: OPEN2SUPPORT-SLA Category:

Reasons for Using Service Level Agreements

Reduce Downtimes

Stay prepared for any issues that can cause expensive downtimes – with next business day hardware advanced exchange, remote support or even next business day on-site support, you can rely on getting the issues resolved quickly.

Reduce Risk of Hardware Failure

Reduce the risk of hardware failure causing long downtimes, by receiving a replacement for your faulty hardware on the next business day. Vastly reduces downtimes, especially when compared to the default “Return-to-Factory” procedure that is included in the standard warranty.

Improve Network Availability

Our qualified technicians will support you in keeping the network availability high

#Open2Support

STORDIS offers three types of Service Level Agreement as an extension to the manufacturers’ standard or STORDIS’ extended hardware warranty. All customers are supported by highly qualified specialists from STORDIS or experienced and trained support partners. These SLAs are available for Open Networking Bare Metal Switches.

#Open2Support Smart

Availability from 8 am–5 pm**, 5 business days a week (Mon–Fri) and an advanced exchange service of defective hardware on the next business day. Any required spare parts as well as transportation costs are covered with this Service Level Agreement.

#Open2Support Advanced

Availability from 8 am–5 pm**, 5 business days a week (Mon–Fri). Our specialists will support you with software and hardware problems. If a problem cannot be solved remotely, a replacement part will be shipped out. The replacement part will arrive within the next business day at your location. Any required spare parts, resource and transportation costs are covered within this Service Level Agreement.

#Open2Support Premium

Availability from 8 am–5 pm**, 5 business days a week (Mon–Fri). Our specialists will support you with software and hardware problems. If a problem cannot be solved remotely, a technical specialist from STORDIS or one of their Support Partners will be dispatched to resolve the problem on-site on the next business day. Any required spare parts are covered with this Service Level Agreement.

*Please request for availability in your region | **German/UK local time

Feature Overview

Feature Smart Advanced* Premium*
Availability,
8 am–5 pm, 5 business days
Hotline and Remote Support,
8 am–5 pm, 5 business days
Hardware Advanced Exchange,
Next business day
On-site Support,
Next business day

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